Q: How fast can you service my computer?
A: Whenever possible we try to complete our work by the next day. Some issues do take a little longer to resolve if parts are required to complete the repair.
Q: What is your coverage area for on-site and pick up services?
A: We serve the greater Chicagoland area and you can view a detailed coverage map by clicking here.
Q: Do you provide any discount for multiple services?
A: Yes we do! Many of our services including hardware and software installation, printer setup etc. are discounted up to 50% if we are on-site performing another service such as a Computer Tune-Up or Setup.
Q: Will I get a discount for a customer referral?
A: Absolutely! If you refer a customer and they use our services, you will receive a 10% discount* on your next service call.
Q: Where are you located?
A: We are located in North Aurora. We do have a location where you can pickup and drop off computers by appointment only. Most of our customers take advantage of our free pickup/dropoff service.
Q: Do you offer a warranty?
A: We do offer a 30 day warranty on all of our services with the exception of our Virus, Adware and Malware Removal service.
Q: Why do you compare some of your prices to the Geeks? Are they a major competitor to your company?
A: The Geeks are a much larger company than us but they cannot offer you extremely qualified technicians and outstanding customer service on a regular basis. Our prices beat the Geeks by up to 50%! Based on their price and hit or miss service, we see them as more of a "referral service" than a direct competitor. We are proud to provide service to many former Geek customers.
If you have any questions that were not answered here, please Contact Us.
* Labor will be discounted. Parts and Software can not be discounted. Referral discounts do expire one year after the referral is made.